Have you ever revisited a job only to discover the issue wasn’t related to the parts previously ordered? It’s frustrating and wastes time. While lack of experience or knowledge can sometimes be the cause, it often comes down to a lack of ownership and thoroughness.
Take pride in your work by approaching every job as if you’re the technician who will follow up on it. Troubleshoot thoroughly, ensuring that when a return visit is necessary, you or the next technician will know exactly what’s needed to resolve the issue efficiently.
If you find yourself as the returning technician, start with quick troubleshooting to confirm the problem before jumping to replace parts. For instance, don’t rush to swap out a “locked-up” meter when the real issue is a faulty breakaway.
Be the technician others respect—one who takes the time to diagnose correctly and makes follow-up visits seamless.
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